Mission Statement
  & Core Values

District Information
Directions
Staff Directory
FAQ
General Contacts
Governing Board
News & Press Releases
Office Hours
Valley Air Newsletter
Videos
Ag Permits/Conservation
 Management Practices(CMP)

Ag Burning
Dairy Permitting
Smoke Management System
Weed Abatement Burning
File a Complaint
Smoking Vehicles
Wood Burning Forecast
Air Alerts
Air Quality Info
Daily Forecast
Exceptional Events
Real-Time Air Advisory
 Network (RAAN)

Web-based Archived Air Quality (WAAQ) System
Carbon Monoxide
Emission Inventory
Fast Track Strategy
Health Risk-Reduction Strategy
Ozone Plans
Particulate Matter Plans
Make a Payment
Small Business Assistance
eTrip
Requests for Proposals (RFPs)
Abrasive Blasting
Asbestos
Breakdowns
Certified Equipment
Compliance Assistance
 Bulletins

Dust Control
Fireplaces, Stoves,
 and Heaters

Gasoline Dispensing (GDF)
Hazard Reduction Burning
INSPECT Program
Notice of Violation (NOV)
Policies/Guidance Documents
Prescribed Burning
Record Keeping Forms
Solvent Degreasing
Source Testing
State Portable Equipment
Title V Operating Permits
Training Schedule
Variances
Weed Abatement Burning
Calendar Contest
Activity Kit
Healthy Air Living Schools
Games and Activities
Real-Time Air Advisory
 Network (RAAN)

Budget & Financial
Email Lists
Information & Documents
Request A Speaker
Public Records Requests
California Environmental
 Quality Act (CEQA)

Climate Change Action Plan
Demolition Permit Release
Guidelines for General Plans
Indirect Source Review
Emissions/Air Quality Models
Air Quality Mitigation
Transportation
Air Quality Modeling
Air Toxics
Emission Factor
Emissions Inventory
Resources
Make Payments
Application Forms
Air Toxics
Ag Permits/Conservation
 Management Practices(CMP)

Best Available Control
 Technology (BACT)

Best Performance
 Standard (BPS)

Dairy Permitting
Drought Relief Actions
Emission Reduction
 Credits(ERC)

eTrip
General Permitting Info
Permit-Exempt Equipment
 Registration (PEER)

Portable Equipment
Public Notification
Small Business Assistance
Title V Operating Permits
Citizens Advisory Committee
Conferences
Environmental Justice
  Advisory Group

Governing Board
Hearing Board
Special City Selection
  Committee

Study Agency
Workshops & Hearings
Webcasts
Email Lists
Healthy Air Living
Public Notices
Public Records Release  Request
Receive Permit Notice
Workshops & Hearings
Current Rules
Recent Actions
Rules Main
Rules Under Development
File a Complaint
Healthy Air Living
Learn About Air Pollution
Upcoming Events
Wood Burning
Search:

 

Air Pollution Complaints

Complaints should be reported as quickly as possible after you detect an offensive odor, observe smoke, fallout, dust or any other air pollution problem. The sooner a complaint is received, the sooner it will be dispatched to an inspector who can begin an investigation. Problems should be reported each day that they occur. The most efficient way to make a complaint is to use one of the Districtís toll-free lines.

Back to Top

How do I file an air pollution complaint?

  • Call 1-800-55-99-AIR (1-800-559-9247) to report smoking vehicles.  

  • For other air pollution complaints, submit online or use the following toll free numbers:

County of Residence

Toll Free Number

San Joaquin, Stanislaus, Merced (800) 281-7003
Madera, Fresno, Kings (800) 870-1037
Tulare, Valley portion of Kern (800) 926-5550

Back to Top

 What information do I need to give the District when filing a general air pollution complaint?

When making an odor complaint, wind direction and a detailed description are extremely helpful, especially in situations when the odor has dissipated by the time an inspector arrives. Try to associate the odor with something familiar to most people such as rotten eggs, sweet or sour chemicals, burned gunpowder, garlic, acid, chlorine or asphalt. Other useful descriptions include oily, musty, metallic, pungent, light or heavy. Additional helpful information to include is whether the odor is fleeting but recurring or constant for long periods.

Back to Top

What information do I need to give the District when filing a smoking vehicle complaint?

A District staff member will ask the following of callers on the toll-free Smoking Vehicle hotline (1-800-55-99-AIR or 1-800-559-9247):

  • the smoking vehicle's license plate number (the program only has jurisdiction over vehicles registered in the State of California);
  • the vehicle make; and
  • the date, time and location of the observation.

You may also access and/or fill out an online smoking vehicle report .

Using the Department of Motor Vehicle's database, District retrieves the owner's registration information and mails an advisory letter to the owner informing them that a complaint has been filed against their vehicle. All information involved in the program remains confidential.

Back to Top

 How does the District respond to general air pollution complaints?

Every complaint received by the District is investigated and all complainants are contacted, unless  specifically requested otherwise. The names and addresses of complainants are confidential and are divulged to no one but District staff, except where required in litigated matters. 

During regular business hours, complaints are dispatched by radio to the area inspector as soon as possible. An alternate inspector will be contacted when the area inspector is unavailable.

During non-business hours, the Districtís telephone answering system will forward complaints to the on-call inspector who will contact the complainant directly. Depending upon the severity and nature of the situation, violations in progress will either receive immediate attention, or they will be investigated the following business day.

A special form is used by inspectors to record details of a complaint investigation. These include the date and time of contact, whether contact was in person or by telephone, whether the complaint was confirmed, and if it was, pertinent details about the source involved. This information is later entered into the Districtís database, where a permanent record is maintained.

Back to Top

How does the District respond to smoking vehicle complaints?

Using the Department of Motor Vehicle's database, the District retrieves the owner's registration information and mails an advisory letter to the owner informing him/her that a complaint has been filed against the vehicle. All information involved in the program remains confidential.

The letter advises smoking vehicle owners that their vehicle was reported to be smoking and recommends they have it repaired to eliminate excessive emissions.

The letter also alerts the owner to the fact that excessively smoking vehicles violate the State of California Motor Vehicle Codes (Sections 27153 and 27153.5) which carries a fine of $100 to $250, -- depending on the type of vehicle -- for first time offenders.

After owners make the necessary repairs, they are asked to complete the Smoking Vehicle Compliance Form attached to the advisory letter and return it to District.

Back to Top

 How about "Public Nuisance"?

Occasionally, the District receives complaints that may constitute a public nuisance. The stateís public nuisance law prohibits emissions, which cause offensive odors or other disturbances in the community, create a threat to public health or cause damage to property.

Back to Top